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wi8x publishes these legal terms so you can read the full policy landscape before you make any account decision. Access to our platform depends on your local law and the eligible regions we serve — check what applies to you first.
Our legal terms set out the conditions under which you can open and operate an account on wi8x. Nothing in these terms overrides the law of your jurisdiction — if local law in Bangladesh restricts or prohibits access, those rules take precedence. We do not make eligibility decisions on your behalf; it is your responsibility to confirm that using this platform is lawful where you are. When you complete a transaction using bKash or Nagad, that action is recorded against your account in line with these terms. Rocket payments follow the same policy scope. Every deposit, withdrawal request and wallet transfer sits within the account ledger you can review after signing in. We do not alter transaction records after they are written, and we do not remove account history except as required by applicable data-retention obligations or a formal legal request. If any section of these terms is found unenforceable in your jurisdiction, the remaining sections continue to apply. We update this page when policy changes — the date of the current version appears at the foot of the page. Continued use of the platform after a published update means you have read and accepted the revised terms.
Understanding the boundary of these terms helps you know what wi8x governs and where separate rules apply. Four distinct areas are covered below — each with a clear line between what we control and what we do not.
Account creation, sign-in credentials and session activity fall entirely within this policy. We apply these terms to every account action from registration through to any closure request. Your eligibility depends on your local law and the regions we serve.
Deposits and withdrawals processed through bKash, Nagad or Rocket are within scope. Once a transaction is submitted, it is subject to the rules in this policy and the payment channel's own terms. We do not govern what the payment provider does on their side.
Game content, promotional notices and published policy pages are all within scope. We control what appears on wi8x pages and take responsibility for accuracy. Content served by third-party studios — such as game interfaces — is the provider's responsibility.
External websites, payment-provider portals and studio platforms linked from wi8x are outside this policy. Their own terms govern your interaction there. We are not liable for content, data handling or service conditions on any third-party property.
This policy gives you concrete steps to take if you want to review, correct or question anything connected to your account. Start by signing in — your account area shows the full transaction history tied to your wallet, including bKash and Nagad activity. If a record looks wrong, you can raise a correction request through the support route described on our contact page. We do not require you to submit a formal legal document for routine account queries; the standard support form covers most situations. For requests involving account data held under our retention policy, use the dedicated data-request path in your account settings. We aim to acknowledge requests promptly, though we do not publish a fixed response window, so check your registered contact address for updates. Where a change to account details is needed — such as updating a linked Nagad number — follow the verification steps shown inside your account. Do not share credentials with a third party when submitting any request.
Sign in and open the transaction history section to see every deposit and withdrawal tied to your account. bKash and Nagad entries appear with their reference codes and status. No separate request is needed for standard history access.
If your registered name, mobile number or linked wallet details are incorrect, follow the update steps shown in your account settings. Verification of the new detail is required before the change is saved.
Use the support form or the live-chat route visible on our contact page to ask about any term you do not understand. Include your account reference so our team can respond to the correct record.
For questions about what account data we hold and how long we keep it, use the data-request path in your account area or contact us directly. We handle these requests in line with the retention rules in this policy.
If your question relates directly to these terms or to your rights under this policy, use one of the routes below. Each channel is available through our published contact page — we do not publish operating hours or response-time commitments here, so check the contact page for current availability.
Open the chat widget on any signed-in page to submit a policy or account question in real time. Have your account reference ready so the team can locate your record without delay.
The support form on our contact page accepts policy queries, correction requests and account questions. Fill in the subject line with 'Legal' so the message is routed correctly within our team.
Our published support email address is listed on the contact page. Use it for written requests that require a documented response — such as data queries or formal correction notices.
wi8x applies a consistent internal process to data handling, cookie use, account security and retention. Each area is described below so you know what we do and who to contact if something needs to change.
Account data — including your registered mobile number, wallet identifiers like bKash or Nagad references, and transaction history — is held in line with our retention policy. We do not sell account data to unaffiliated third parties. Access to your own record is available through the signed-in account area.
We use cookies to keep your session active and to remember account preferences across visits. The cookie notice shown on first visit explains the categories in use. You can adjust browser settings to limit cookie storage, though some features require session cookies to work correctly.
Your account is protected by the credentials you set at registration. We do not store plain-text passwords. If you suspect unauthorised access, use the account-recovery path shown on the sign-in page before contacting support — that route applies the fastest available lock on the account.
We retain account and transaction records for the period required by applicable rules. After that period, records are removed from active systems. To request information about what we hold on your account, use the data-request path in your account settings or contact us through the support form.
Real questions from people reading this policy page — answered plainly so you can make an informed decision about your account.
Yes. Access to wi8x depends on your local law and the eligible regions we serve. If local law in Bangladesh restricts this type of platform, those rules take precedence over anything in our terms. Check your local position before opening an account.
Sign in and open the transaction history section in your account area. Every deposit and withdrawal — including bKash and Nagad activity — appears there with a reference code and status. No separate request is needed to view standard account history.
Go to your account settings after signing in and follow the update steps shown for the relevant field. A verification step is required before any change is saved. If the self-service route does not work, raise the issue through the support form with your account reference.
We hold the registration details, wallet identifiers and transaction records you created when you opened your account. Retention runs for the period required under applicable rules. Use the data-request path in your account settings or the support form to ask about your specific record.
You can submit a data request through the path in your account settings or by emailing the support address on our contact page. Mark the subject as 'Data Request'. We review each case against our retention obligations before confirming what can be removed.
We publish an updated version of this page whenever terms change, with the revision date at the foot of the page. Continuing to use the platform after a published update means you have read and accepted the revised terms. Check this page periodically if you want to stay current.