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wi8x collects only the account and transaction data needed to run your session, process your bKash or Nagad wallet activity, and keep your account secure. This policy explains what we collect, why we collect it, and the choices you have over your own records — availability depends on your local law and eligible regions.
When you open an account with us, we collect the registration details you provide — name, contact information and the payment method you choose to link, whether that is bKash, Nagad or Rocket. We also collect session data: login timestamps, device type, browser version and the pages you navigate within your account area. This data is used to verify your identity, process wallet transactions, and deliver the account support you request through our published channels. We do not sell your personal data to third parties for marketing purposes. Transaction records associated with your bKash deposit, Nagad transfer or Rocket payment are retained for the period required by our operational and compliance obligations, after which they are removed from active storage according to our internal retention schedule. Cookie data collected during your session is limited to functional and analytical purposes — we do not use tracking cookies to build advertising profiles. If you access wi8x from a device in Bangladesh, the data handling described here applies to your session subject to local law and eligible region conditions. For any questions about how your data is processed, the support contact route listed in this policy is the right starting point.
Not every interaction with wi8x falls under the same data rules. The four areas below clarify what sits inside this policy, what sits at its edge, and what falls outside it entirely. Understanding the boundary helps you know which route to follow when you have a question about your data.
Data collected when you log in, including your device type and session timestamp, falls fully inside this policy. We use it only to authenticate your session and detect unusual access patterns on your account.
Your bKash, Nagad or Rocket transaction records are stored as part of your account history. This policy covers how we retain, protect and eventually remove those records. Processing itself is handled by the respective payment rail.
Your in-session activity — which game rooms you open, how long a session runs — is logged at an aggregate level for platform operations. Individual game-round data is held by the game content provider, not by us directly.
Links from our site to external services, including payment gateways and game studios, are governed by those parties' own policies. Our policy covers data that reaches our systems; it does not extend to data you submit directly on a third-party page.
You have real choices over the data tied to your account, and those choices are accessible through your signed-in account area or by contacting us directly. If you want to review what we hold, you can request a data summary by writing to our support route — the request is handled manually, and we will respond through the same channel you used to reach us. Corrections to inaccurate registration details, such as a mis-entered contact number, can be raised with support; once verified, we update the record. If you believe data has been processed outside the scope described in this policy, you can raise a formal question with us in writing. We will acknowledge and investigate. Your account also holds a transaction history covering your bKash, Nagad and Rocket activity — you can view this directly without needing to contact us. All actions available to you depend on your local law and the eligible region conditions that apply to your account.
Send a written request through our support channel to receive a summary of the personal data we hold on your account. We respond through the same channel you used.
If your registration details contain an error — name, contact number or linked wallet — contact support with the correction. We verify and update the record.
If you believe we have handled your data outside the terms of this policy, submit a written question to our support route. We will acknowledge it and investigate.
Your signed-in account area shows a full record of your wallet activity, including bKash deposits and Nagad transfers, without requiring a support request.
If you have a question about how your data is handled, or want to exercise any of the rights described above, these are the routes we publish. Use the one that suits how you prefer to communicate — each goes to the same support team responsible for account and data matters.
Open the chat widget from any page on wi8x while signed in. Describe your data or privacy question and a support agent will respond in the same session.
Write to our support email address shown in your account area. Use this route for formal data requests, correction submissions or policy questions that require a written response.
The help section inside your signed-in account area lists common privacy and data questions with step-by-step paths. Start here if you want a self-serve answer before contacting support.
Data protection at wi8x is built around a small number of concrete operational practices rather than broad claims. Each one is checkable through your account or through our support channel.
We use functional cookies to maintain your session and analytical cookies to understand page performance. We do not deploy advertising or cross-site tracking cookies. You can review cookie settings in your browser at any time without contacting us.
Access to your account data is restricted to authenticated sessions. If our systems detect an unusual login pattern, we flag the session for review. You can check recent login activity directly from your account settings page.
Transaction records, including bKash and Nagad wallet history, are held for the period required by our operational obligations. Once that period ends, records are removed from active storage. You can ask about the retention period for your specific data type via our support channel.
When this policy changes in a way that affects your rights or our data practices, we notify you through your registered contact channel before the change takes effect. Previous versions remain accessible on request through support.
These are the questions we receive most often about how this policy works in practice. If your question is not covered here, the support routes listed above are the right next step.
We do not sell your data to third parties for marketing. Data is shared only with the payment rails you use — bKash, Nagad, Rocket — and only to the extent needed to process your transaction. Game content providers receive session data as part of game delivery, governed by their own policies.
Send a data summary request to our support team through live chat or the support email shown in your account area. We handle these requests manually and respond through the same channel. Your transaction history is also visible directly inside your signed-in account without a request.
Yes. Contact support with the specific detail you want corrected — for example, a contact number or registration name. Once we verify the change, we update the record. This applies to registration data; wallet identifiers like your bKash number must match your registered wallet.
Transaction records are held for the period required by our operational and compliance obligations. After that period, they are removed from active storage. If you want to know the retention period that applies to your specific account data, ask our support team in writing.
We use functional cookies to keep your session active and analytical cookies to measure page performance. We do not use advertising or tracking cookies. You can manage cookies through your browser settings at any time; turning off functional cookies may affect how your account session behaves.
This policy describes how wi8x handles data for accounts on this platform. Whether you can access or use the platform depends on your local law and the eligible region conditions that apply to your location. If you are unsure about eligibility, review the terms shown in your account area.